Returns & Cancellations

EXCHANGE POLICY

In the rare eventuality you wish to exchange a product, please read our below policies:

  • We accept returns within 5 days (from the date of delivery). If 5 days have gone by since the receipt of your order, unfortunately we cannot offer you an exchange.
  • There is NO Exchange for Accessories [Neckpiece/Jhumkas/Bangles/Earrings]
  • In the unlikely event that your merchandise arrives damaged, you should email us at vastraabharana1@gmail.com witha photo of the damaged product with the Tags within 24 hours of receiving your order or WhatsApp on +918073554520.
  • To be eligible for an Exchange, your item must be unused and in the same condition that you received it. It must also be in their original packaging.
  • Exchange can be done only ONCE.
  • Acceptance of Exchange is restricted to scenarios such as aberration in colours from what is shown in the website to the actual, or in the event of a defect in the product.
  • To initiate an exchange, please write to at us  vastraabharana1@gmail.com or WhatsApp on +918073554520, with complete information - Order Details, the reason behind your intention to Exchange the product. This should be done within 5 days from the date of receiving the products for us to assess, validate and accept or decline a return.
  • Vastra Abharana reserves the right to refuse a return / exchange if found not valid, in which case the relevant reasoning will be provided to you via Email or WhatsApp.
  • Exchange Saree shipping – Once we confirm the acceptance of Exchange through email (vastraabharana1@gmail.com), kindly ship the product back to the following address Vastra Abharana, 137,2nd cross, TG layout, Hosakerahalli, Opp to mars mount apartment, Bangalore 560085.
  • We will dispatch the exchange product after we receive and accept the original product.
  • You will be responsible for your own shipping costs for returning your item(s). Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note: 

  • Vastra Abharana cannot be held responsible for any damage that occurs to the saree or any items after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear. 
  • If you have requested falls and peco, and/or saree tassling/ blouse detachment services to your purchased sari, Exchanges are not permitted. 
  • All products bought at SALE/DEAL PRICE are not eligible for Exchange.

Dispute Resolution:

In case of any dispute regarding any cancellation, or return under this Policy, the Customer can contact Vastra Abharana at vastraabharana1@gmail.com. However, the decision of Vastra Abharana in such cases shall be final and binding. This Policy shall be governed by and interpreted and construed in accordance with the laws of India (Indian IT ACT 2002). The Customer hereby consents subjected to Bengaluru jurisdiction of Karnataka, India.

If you have any questions/concerns, please reach out to us - we will be happy to help and serve you.